Client Service Agreement
1. Parties & Acceptance. This Agreement is between Guaranteed Process Service, LLC ("Company") and the individual or entity submitting a job ("Client"). By checking the acceptance box below, Client explicitly agrees to all terms herein as of the date and time submitted.
2. Services. Company provides process serving and related legal-support services, which may include personal and domiciliary service, rush and same-day service, skip tracing, stakeout, witness locating, court filing and courthouse runner services, courier services, and registered agent services ("Services"). For Louisiana state-court matters, Company acts as a court-appointed private process server under La. C.C.P. Art. 1293; Client is solely responsible for obtaining any required court order appointing Company before service. In the event that a service is challenged, invalidated, or dismissed due to Client’s failure to secure a proper appointment order, Company shall retain all fees as fully earned. For federal or out-of-state matters, Client warrants and represents that the rules of the originating jurisdiction authorize service by a private process server without the necessity of a localized court appointment order.
3. Attempt-Based Fees; Prepayment; No Guarantee. All fees are earned for the attempt, not the outcome. Company makes no guarantee that any attempt will result in completed service. A fee is fully earned once a server is dispatched to the provided address. Fees are due in advance; Services begin after payment is confirmed. A "Non-Est" (not found) return is a valid return and does not entitle Client to a refund. If an address is incorrect or unserviceable, that fee is earned and any new address requires a separate fee. Because all fees are non-refundable upon the deployment of investigative resources or server dispatch, Client acknowledges and agrees that initiating a credit card chargeback or payment dispute for an unsuccessful service attempt constitutes a material breach of this Agreement and bad-faith disruption of contract performance.
4. Client Information & Authority. Client warrants that all information provided — including the subject's name, address, and description — is accurate, complete, and lawfully obtained, and that Client has full legal authority to request the Services and that the documents are authentic and properly authorized.
5. Safety Disclosure. Client will disclose all known safety risks associated with the subject or address (criminal history, propensity for violence, weapons) before each assignment. Failure to disclose relieves Company of liability for any resulting delay or discontinuation.
6. No Attorney-Client Relationship. Company is a legal-support company, not a law firm. Nothing here creates an attorney-client relationship, and Company does not provide legal advice. Client is responsible for consulting a licensed attorney.
7. Affidavits & Filing. Client must review every affidavit and return promptly upon receipt and is solely responsible for filing them with the court. Company does not e-file, record, or submit documents to the court and is not liable for any case delayed or dismissed due to errors Client failed to identify.
8. Confidentiality. Company will keep Client's non-public information confidential and use it solely to perform the Services, except where disclosure is required by law or the information is or becomes public through no fault of Company.
9. Indemnification. Client agrees to defend, indemnify, and hold Company harmless from any claims, damages, and costs (including reasonable attorney's fees) arising from inaccurate information provided by Client, failure to disclose safety risks, unlawful requests, or Client's breach of this Agreement.
10. Limitation of Liability. To the maximum extent permitted by Louisiana law, Company's total liability for any claim shall not exceed the fees actually paid for the specific assignment giving rise to the claim. Company is not liable for indirect, incidental, or consequential damages, including missed deadlines or default judgments.
11. Cancellation. Client may cancel a pending assignment in writing before the first attempt; a cancellation fee of 50% of the service fee applies. Once the first attempt is made, no refund is issued.
12. Payment & Collections. Invoices unpaid within 30 days accrue a late charge of 1.5% per month (18% per annum) on the unpaid balance, or the maximum rate permitted by Louisiana law if lower. Client agrees to pay Company's reasonable attorney's fees and collection costs on any amount Company must pursue for collection.
13. Governing Law. This Agreement is governed by Louisiana law. The parties consent to the jurisdiction of the state and federal courts sitting in East Baton Rouge Parish, Louisiana.
14. Electronic Consent. Client explicitly consents to transact business and execute agreements electronically. Checking the acceptance box constitutes an electronic signature and carries the same legal weight, validity, and enforceability as a handwritten signature under the Louisiana Uniform Electronic Transactions Act (La. R.S. 9:2601 et seq.) and the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.). Client represents that the individual checking the box has the requisite authority to bind the Client to all terms herein.
